FAQ's

About Us

We are a Laser Engraving business based in Busselton, WA.

Our goal is to become the preferred supplier of Trophies, Awards and Laser Engraving Services in the South West of WA.

We have invested in the highest quality, Austrian built, laser engraving equipment to produce quality products and outcomes for our customers.

We are Icon Awards and Engraving Services

About Us

 15 Beaufort Crescent, Busselton: 08 9754 4647                           |                        SERVING THE SOUTH WEST                     |                         Business  Hours Tues-Fri 9-5pm, Sat 9-12pm

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Yes - but we won't just match it - we'll beat it!  We are confident that we already provide competitive pricing on our products, but if you find a better price for the same or 'like for like' product, we will beat it by 10%! Just show us  a competitor's official written quote before the time of placing the order and we will beat it by 10%.

We Guarantee to Save You Money!

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As long as you are able to electronically supply us with the artwork or logo for you desired design, we DO NOT generally charge fees to include the logo on your engraved item.  Logo's supplied should be .jpg, .png, .pdf, or .eps, .ai format.

If the supplied artwork is of insufficient size or too low resolution and we need to digitally re-create the logo to a standard which will laser engrave correctly, we may charge an one-off artwork fee of $25-$35, depending on the complexity of the design.  We will keep your logo securely on file, for any future orders. 

We are unable to redraw copyrighted logos.

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We want to ensure you get your goods in plenty of time for presentation at your awards function.  To ensure this, we encourage all clubs and organisations to order their goods two to four weeks in advance.

This allows sufficient time to be able to process your order, attach engraving plates and club centres and to dispatch your order.

Please allow 5-8 days for standard delivery (depending on your location) from the time you confirm your order, for your goods to reach you.  

Should you require an urgent order, please contact us before placing your order so we can recommend the appropriate trophies and shipping solution so as to avoid possible disappointment.

Every order is carefully packed in to suitable cardboard boxes for safe delivery. Packaging is designed to cushion items and minimize movement during transport.  We cannot be held liable for any goods damaged, or missing in transit, but we do register every item shipped out, and pack them so as to absolutely minimise any damage.

Fragile goods are often left in their boxes with the polystyrene packaging, and this allows for safe shipment, but does occupy more volume. Whilst we try and minimise packing space as best as possible, please realise that large orders will require multiple boxes.

Icon Awards and Engraving currently offer a Flat Rate postage charge of $18.50 for all orders Australia wide no matter how large your order is.  This price is for standard delivery service via Australia Post Parcel Delivery only. Note that full tracking is provided with your order.  When we dispatch your order, we will notify you by email with all the tracking information to keep up to date with the shipping progress of your order.

Please specify during checkout whether you require your goods to be shipped, or if you will be collecting them from our store which of course does not incur any charge. We are open for order collection Tuesday - Friday from 9:00 am to 5:00 pm and Saturday 9:00 am to 12:00 pm.

Should you require an express delivery service; additional charges may apply.

If you participate in an Icon Awards and Engraving Services promotional offer where delivery is Free; there is no charge for standard delivery.

Icon Awards and Engraving Services commit to providing high quality trophies and award, along with first class engraving services.

We will gladly replace and refund any supplied products that;

  • are different to the product description provided, or
  • have a fault that you were not aware of at the time of purchase.

We will not refund products if;

  • you damaged the item(s) after delivery;
  • you found the same item at a cheaper price elsewhere;
  • you chose the wrong size or style;
  • you decide you can no longer afford the items;
  • you decide you no longer require the goods;
  • you purchased the item(s) being aware of an existing fault; or 
  • you supplied incorrect or misspelt engraving details.

It is important to note that customers must contact us within 7-days of receiving their order with details of any deficiency or defection.

We always take great care to engrave your required details correctly and accurately, however occasionally makes may occur.  If this situation occurs, we will supply at no charge a replacement plate or if required, a replacement trophy.

Please ensure the spelling and layout of your supplied engraving details is correct.  If we spot an obvious mistake you may have made, we will correct this for you, but we cannot be held responsible if you supplied incorrect or misspelt engraving details.

Any cancellations are to be made within 24 hours hours of the order being placed and/or confirmed.  Cancellations made after this period cannot be honoured, as we may have commenced production and incurred engraving and/or assembly costs.

In order for the cancellation to be registered as soon as possible, cancellations should be made verbally by telephone on 08 9754 4647 during office hours. Emailed cancellation requests will honoured only if acknowledged by us prior to production commencing.  We reserve the right to replace or refund the sale at our discretion.

Once a cancellation has been confirmed by us, a refund will be issued in full, using your original payment method where appropriate.

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